Customer Satisfaction

• Customer is our reason of existence.
• Customer is the one who has the possibility to win or loose another customer.
• We have to fixate our customer needs and show attention according to these needs. 
• After selling the products, we have to continue to satisfy the needs of the customers.
• Customer pleasure is necessary for being over our competitors, becoming a bigger company and getting benefits
• Every customer has the right to get high quality service.
• The first state of customer satisfaction is leading the customer to the right chanel or person on time.
• Every customer has the right to complaint about the product that he/she bought.

Mission
As being Moda Boncuk, our mission is to be recognized, by our customers and even competitors, as the most reliable and respectable bead company within our niche markets by:

• offering speedy and accurate services,
• providing tailor made, innovative and specific solutions
• make our customer fell special and precious for us  by serving high-quality products

Solutions of Moda Boncuk ;
We aim to be the best solution provider to our customers. We prove this statement by listening carefully, offering innovative and quick recommendations and by being available wherever and whenever the customer needs us.We work, think and find sollutions in the name and behalf of customers with designed products and service by well educated employee and business partners in order to make our customers pleased.

Reliability of Moda Boncuk;
Moda Boncuk is a company which presents high-quality products with very suitable prices for our customers, administrated in fair and reliable way for our employee, represents busines opportunity for our partners and respectful towards environment and law for the society.

Cooperation of Moda Boncuk;
We combine our synergy and knowledge with our co-decision principle in order to decide and act in most quick way which make us more dynamic and active.

Flexibility of Moda Boncuk;
Percieving the changing needs of the customer and existent competition situation and implement our marketing strategy as soon as possible.

History
Our company was established in 1949 upon household textiles and worked for supplying the textile needs of the military for a long time. As being a very experienced about the market and being well aware about the customer needs, we decided to turn our way to the bead industry and opened our doors to the bead world in 2004.
In 2006, Moda Boncuk became the top point of our days bead madness, by offering 18.000 kind of products for sale. All sorts of bead can be found in Moda Boncuk; like glass pearl, crystal, enameled, acrylic, sand, sea products, handtools, cords, wires and textile products...All of them are being imported from overseas and offering for sale at bead center company, Moda Boncuk.
When you enter into the shop, you are fascinated between the colourful and shiny bars of bead. After learning the prices your interest increase and you feel a deep desire for shopping. Employee are very friendly and experienced about their business. They do not only help you while shopping but also lead you in a correct way upon your request.
Moda Boncuk is both a retailer and wholesaler company which presents it’s products  for every customer, into two different saloons located in totally 500 m2 area. .
If you trust into your creative talent or having a desire to make your life more colourful, shiny and positive, you should go to Moda Boncuk as soon as possible and meet with the amazing world of the beads. Please do not hesitate to call our call center for all of your questions or check our web site daily for our new products.